Microsoft CRM vs Salesforce are two leading customer relationship management (CRM) software applications. They both offer a wide range of features to help businesses track and manage their customer interactions, including:
- Contact management
- Opportunity tracking
- Lead management
- Sales forecasting
- Customer service
Both Microsoft CRM and Salesforce have their own strengths and weaknesses. Microsoft CRM is known for its tight integration with other Microsoft products, such as Office 365 and Dynamics 365. Salesforce, on the other hand, is known for its customization and flexibility, as well as its strong ecosystem of third-party apps.